A Good Dealer
A good dealer needs to have extensive knowledge on what products are out there and not just the brands they carry. This requires a dealer to be independent and analytical in thought. You should also be able to tell a good dealer about your tastes, music, lifestyle and budget and let them advise you on what products they think will work for you now and in the future. Good dealers also have a great knowledge of accessories so put that to use next time you visit them.
The Playback Chain
At dCS we stongly believe that garbage in = garbage out. This means the weakest link should be at the end of the chain and not the start!
Regardless of the calibre of amplification and/or loudspeakers later in the chain, they cannot make up for the lack of sonic performance from a weak source. The rest of the chain behind the source cannot be asked to substitute, create or replace what is already missing.
What this means is that a decent set of speakers and amplification in conjunction with excellent source and electronics will provide an amazing end result. The alternative; a poor quality source into excellent amp and speakers will simply result in you reproducing poor quality sound.
Separates or Full Systems?
We are often asked by people who are setting out in high end where to start...
In a digital audio system the front end will typically be an integrated player or separate transport and Digital to Analogue converter (DAC).
If compromise is necessary then we advise you to buy the best possible Digital to Analogue Converter because this will significantly improve the perfromance of all digital components connected to it. Our DACs benfit from our unique and patented dCS Ring DAC technology.
After building your front end around the DAC the next step depends on whether your preferred medium is silver disc (CD or SACD) or Computer Audio.
If you are still a disc spinner then the must have component is one of our Upsampling CD/SACD Transports and then complete the system with a Master Clock that will synchronise all your components together and provide a substantial performance improvement.
If you are now building your system around a music server then an Upsampler is required to get the best out of your computer audio. All of our USB equipped products feature our patent pending asynchronous USB interface and the Upsamplers have the added benefit of allowing you to upsample all of your music to 176.4, 192 or DSD.
If you go down the separates route your dealer is a key player in advising what components work best with each other.
At dCS we believe the audition is the most important tool you have in deciding what you like about a product and what you want from your hi-fi system. Our belief is that our products should become invisible to the ear and leave you with only the music.
When it comes to the audition trust your own judgment and choose what sounds best to you as listening to music is an entirely personal experience and your enjoyment of music is based on your experience.
Here are some of our thoughts on how to get the most from a demonstration:
- Bring your own music - but listen also to some tracks you have never heard before
- Listen to a variety of musical genres so you can get a feel for the overall musicality of the product
- Don’t be rushed! No good dealer will rush a demonstration. Listen and Listen again
- Relax and enjoy the music
Magazine reviews can be a source of objective information on a product as well as describing a particular critic's own opinion of the equipment in question. The reviews can also provide some useful technical data on the products in question.
At dCS we love critical acclaim and over the years we have benefited from some truly excellent reviews but we strongly advise you to never substitute a review for the audition.
Trust your own ears and buy the best you can.
We realise that the very specialist nature of what we make and the effort and cost that goes into making it means that many people can’t afford new dCS products.
dCS products are designed and built to last a long time, and sometimes second hand units appear for sale on the internet. At dCS we keep the original build records of everything we manufacture, as well as any update, upgrade, or service history attached to any of our products.
We would recommend to anyone considering buying a second hand unit, that they establish first, the credentials of the seller, and the serial number and current software version of any unit they are thinking about spending their money on.
Contact us with these details and we will happily confirm the model, the age, any remaining warranty status, service history, and latest applicable software version for the unit(s) in question.
If a seller won’t give you the serial number, then we recommend that you do not deal with that person.
Our authorised dealers also understand the need for careful packaging of any unit before shipping, and have access to new packaging from the factory if required. Shipping in inadequate packaging or without transit screws voids any remaining warranty.
Our units are specialist electronics and need to be treated as such.
BUYER BEWARE - PLEASE READ THIS IMPORTANT NOTICE REGARDING WARRANTY, SERVICE AND PARTS AVAILABILITY BEFORE CONSIDERING THE PURCHASE OF dCS PRODUCTS ON-LINE.
dCS products are available world-wide through our network of exclusive distributors, and their appointed specialist retailers.
These dealers and distributors and have been carefully selected and trained to ensure a quality experience and outstanding support for all dCS customers.
No dCS distributor sells outside of their own country and our authorised distributors and their dealers do not sell on the internet.
Product bought from an unauthorised dealer have no valid warranty. Only dCS product bought from an authorised distributor or their dealer has a dCS warranty.
Our products are expensive to design, and to build. There are no bargains. If a price looks too good to be true, then it is too good to be true. In addition, dCS reserve the right to not supply parts and/or service for any dCS product without proof of purchase from an authorised dCS dealer.
Please contact us for more information on our authorised dealer network.